Effective date: 29/01/2026

Yarn About Yarn (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

1. Who we are

Business name: Yarn About Yarn
Website: www.yarnaboutyarn.com
Location: Australia
Contact: christine@yarnaboutyarn.com

2. Personal information we collect

We may collect the following types of personal information:

When you purchase products

Name
Billing and shipping address
Email address
Phone number
Order details

When you book a workshop

Name
Email address
Phone number
Booking details
Any information you provide through booking forms

Email subscriptions

Email address
Name (if provided)

Automatically collected information

IP address
Browser and device information
Pages visited and interactions on our website
Cookies and similar technologies

Payments
Payments are processed securely by third-party payment providers through our website platform. We do not store full payment card details.

3. How we collect personal information

We collect personal information when you:

Place an order through our website
Book a workshop
Subscribe to our mailing list
Contact us
Browse our website (via cookies and analytics tools)

4. How we use your personal information

We use personal information to:

Process and fulfil orders
Manage workshop bookings and attendance
Communicate order confirmations and booking updates
Respond to enquiries
Send marketing emails where consent has been given
Improve our website, services, and customer experience
Comply with legal and tax obligations

5. Email marketing

You will only receive marketing emails if you have opted in, or where otherwise permitted by law. You can unsubscribe at any time using the link included in our emails or by contacting us.

We comply with the Spam Act 2003 (Cth).

6. Photography at workshops

We may take photographs and videos during workshops for promotional and marketing purposes, including use on our website and social media.

By attending our workshops, you acknowledge that photography or video recording may occur. If you do not wish to be photographed or recorded, please let us know before or during the workshop and we will take reasonable steps to respect your preference.

7. Disclosure of personal information

We may disclose personal information to trusted third parties, including:

Squarespace (website hosting, ecommerce, and booking services)
Mailchimp (email communications)
Payment processors supported by our website
Shipping and fulfilment providers
Professional advisers such as accountants or legal advisers

We do not sell or rent personal information.

8. Overseas disclosure of personal information

Some third-party service providers we use store or process personal information outside Australia.

9. Cookies and analytics

We use cookies and similar technologies to operate our website, analyse usage, and improve performance. You can control or disable cookies through your browser settings, however this may affect website functionality.

10. Data security and retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements, after which it is securely deleted or de-identified.

11. Access and correction

You may request access to the personal information we hold about you or request corrections if you believe the information is inaccurate, out of date, or incomplete. Requests can be made by contacting us using the details below, and we will respond within a reasonable timeframe.

12. Privacy complaints

If you have a complaint about how we handle your personal information, please contact us and we will investigate and respond within a reasonable time.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website and will apply from the effective date listed above.